Exeter - 24 Hour Turnaround Case Study

Exeter overview

Project overview

Client: Scheme promoter

Location: Clyst Honiton, Exeter, Devon

Date: April 2025

An urgent enquiry to support design of a short link road serving Exeter Science Park, with coverage widened along the corridor to understand crossings and parallel routes, and a full response required within twenty four hours to keep the programme on track.

Scope and process

  • Same day enquiries to operators in the South West region
  • Seventy five metre buffer along the proposed corridor to catch adjacent apparatus
  • Tracker updates and structured chasers for pending returns
  • Consolidated pack for the design team with a non technical summary

Who we engaged

Key asset owners with affected apparatus in the search area included,

National Grid Electricity DistributionSouth West WaterWales and West UtilitiesBTVirgin MediaCityFibre

We also received confirmations of no known apparatus from,

Verizon BusinessLumen TechnologiesColtJurassic FibreUtility Assets

Plain language report, included with every pack

Alongside raw plans, we supplied a short report that translates technical responses into clear actions for designers, site managers and clients. This includes,

  • Where utilities are present within or near the boundary, with simple maps
  • Any special safeguards noted by operators, for example trial holes and hand dig zones
  • Immediate next steps, permits and contacts
  • A summary table that anyone on the project can follow

Deliverables

  • Combined PDF utility pack, clearly bookmarked
  • All relevant asset holders contacted
  • Tracker with provider contacts and reference numbers
  • Plain English report setting out risks and next steps

Technical Specifications

  • Turnaround: 24 hours
  • Search buffer: 75 metres
  • Site area: Linear corridor, circa 1.4 km
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Contact

info@digsure.co.uk
0800 098 2605